Frequently Asked Questions
Everything you need to know about bringing the magic of Mrs. Alice to your home.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, and 7-10 business days for international orders. You will receive a tracking link via email once your order has been dispatched.
What is your return policy for homeware items?
We offer a 14-day return policy for unused items in their original packaging. Please note that personalized items and perishable goods are non-refundable.
Do you ship your tablescape sets internationally?
Yes, we ship our complete tablescape sets and home accessories worldwide. Shipping costs and import duties are calculated at checkout based on your delivery location.
Are your ceramic and glass products dishwasher safe?
While many of our pieces are durable, we recommend hand-washing our hand-painted ceramics and delicate glassware to preserve their color and finish for years to come.
Can I purchase items from a tablescape set individually?
Most items within our curated tablescapes are available for individual purchase, though some exclusive limited-edition pieces may only be available as part of a full set.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.